What This Program Covers
Group tours have better margins than FIT packages, but the operational complexity scares many operators away. One missed transfer or hotel mix-up can derail an entire departure and cost you thousands in fixes.
This program walks through the entire group tour cycle, from initial departure scheduling to post-trip follow-up. You will learn how to create rooming lists that hotels actually use, manage dietary requirements across multiple restaurants, and handle the passenger who always causes problems.
Systems that scale
We focus on workflows and checklists that prevent disasters. You will see how to structure pre-departure communications so passengers arrive prepared, create emergency protocols for common situations, and manage tour leader relationships that keep groups running smoothly.
The second half covers money management—collecting deposits, handling cancellations per your terms, and managing group account reconciliation. You will build a complete operations manual for one group departure, including all passenger communications, supplier confirmations, and contingency plans.
Program Structure
Pre-Departure Planning
- Minimum group size calculations and deadlines
- Passenger communication sequences
- Document collection and verification
- Rooming list management systems
On-Tour Operations
- Tour leader briefing and support protocols
- Handling common passenger issues
- Emergency response procedures
- Dietary and special requirement tracking
Financial Management
- Deposit and payment collection workflows
- Cancellation and refund processing
- Group account reconciliation
- Tour leader payment structures